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Under New Management: Developing a Library Assessment Program at a Small University
Jensen, Karen
Jensen, Karen
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Abstract
Prompted by new leadership in both the library
and the university, the University of Alaska
Fairbanks (UAF) Rasmuson and BioSciences
Libraries recently established a strategic planning
process that included the creation of a general
assessment program for the libraries. The library
administrative team felt that it was time to assess
our program and come up with a new action plan.
The purpose of these efforts is to ensure that
spending and staffing priorities match current user
needs, to respond to university-required
performance measures, and to help with strategic
planning. The assessment program includes
gathering library user and use data, systematic
collection analysis, and implementation of an ongoing
campus-wide community survey.
This paper describes how a task force of four
UAF librarians recently adapted and implemented
surveys of faculty, graduate, and undergraduate
students, modeled on a process conceived by the
University of Washington Assessment Program.
The UAF libraries’ surveys yielded response rates
of 25% (243/943), 19% (143/750), and 8%
(431/5086) among the three groups, respectively.
Included are an overview of the assessment
program, the survey planning and implementation
process, and a summary of results and action plan.
Recommendations for conducting small-scale
surveys are provided.
Description
Date
2008
Journal Title
Journal ISSN
Volume Title
Publisher
Library Assessment Conference
Collections
Research Projects
Organizational Units
Journal Issue
Keywords
library assessment, surveys, patron satisfaction
Citation
http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.368.86&rep=rep1&type=pdf#page=91